Accessibility statement for HomeSwapper

This website is run by MRI Software. We are committed to ensuring that as many people as possible can use our website regardless of technology or ability. For example, this means you should be able to:

  1. Zoom in up to 400% without text splitting off the screen or without buttons moving off the screen.
  2. Navigate through most of the website with a keyboard, this includes opening pop up text inside of help icons.
  3. Listen to the website using screen readers, this ensures links have accessible and helpful alternate text.
  4. Change contrast settings and still maintain good levels of colour contrast.

We've also ensured that the text used on this website is as simple as possible to understand.

How accessible is this website?

Although we are fully committed in ensuring that our website is fully accessible, we know some parts may not be, these can include:

  1. Our MultiSwap videos do not include video captions.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  1. Email -

We'll consider your request and get back to you within 28 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility guidelines, please contact:

  1. Email -

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact - the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

MRI Software is committed to making its websites accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that's not within the scope of accessibility regulations

Live Video

Pre recorded videos for customer use do not have captions. This fails WCAG 2.1. criterion 1.2.2 (captions - Prerecorded). As we plan to make changes to MultiSwaps this year, these videos will be re-recorded to include captions.

How we tested this website

This website was last tested November 2019. This test was carried out by a team of developers within our organisation. Using 'Accessibility Insights for Web' which is a chrome extension. We tested:

  1. Our main website platform, available at and

What we're doing to improve accessibility

We are fully committed to ensuring that HomeSwapper is fully accessible by embedding accessibility into our development and testing process.

This statement was prepared on 17/01/2020.

It was last updated on 17/01/2020.