"HomeGuide has really helped us to significantly increase staff efficiencies; by delivering Housing Options online we have made substantial reductions in the number of walk in clients we deal with whilst delivering more informed, consistent and personal advice to clients in real need. This has led to reduced stress levels, happier staff, increased morale and a more efficient Housing Options service" Nick Kemmett, Homelessness Operations Manager, Swindon BC
Delivering targeted, personal housing options and advice at the right time to customers in need cannot only be time consuming but costly too. Customers often have to telephone different departments or trawl through multiple web pages just to find the housing options available to them. So what is the solution?
Developed by HomeSwapper, HomeGuide is a new, efficient and cost-effective way of delivering housing options and advice in one place – all at the click of a button.
An intelligent housing options calculator, HomeGuide collates housing options and advice together creating your own online information hub.
Benefits to you:
- Managed by you – you create your own housing options and eligibility criteria
- Easily editable and simple to control
- Personalised to meet your organisation's style and brand
- Collects and analyses customer needs to drive the future provision of housing options
- Creates a marketing database of those interested in future housing options
Benefits to your customer:
- Quick initial registration... or just search
- Personalised housing options list
- Advice on: employment; finance, training, healthcare and childcare available in the same place
- Or just enter what is needed and where for a free e-mail and SMS matching service
Competitively priced yet powerful, HomeGuide more than meets CLG requirements on delivering information and advice.